Refund policy

Return Policy

At Pandora Kitchens, we prioritize ensuring your complete satisfaction with every purchase. We understand that sometimes returns or exchanges may be necessary, and we're here to guide you through our return policy to make the process as seamless as possible:

Custom Cabinets and Countertops: We pride ourselves on delivering personalized solutions tailored to your unique needs as a provider of custom cabinets and countertops. However, due to the custom nature of these items, we regret to inform you that they are not eligible for returns or exchanges. To ensure accuracy, we encourage you to review all specifications carefully before placing your order.

Special Flooring Orders: We offer diverse flooring options to suit various preferences and requirements. If you've ordered a special flooring product, please note that these items are non-returnable. We recommend considering your selection thoroughly to ensure it aligns with your project specifications.

Stock Items: Our stock items are carefully curated to meet our customers' demands. If you've purchased a stock item and find that it doesn't meet your expectations, you may return it within [number of days] days of purchase. However, please be aware that a 30% handling fee will apply to cover vendor handling costs. Returned items must be unused and in their original packaging to qualify for a refund.

Hardware: We understand that hardware plays a crucial role in the functionality and aesthetics of your kitchen. If you need to return hardware items, you may do so within [number of days] of purchase. Please note that a stocking fee of approximately 25% will be applied to cover restocking expenses.

To initiate a return or exchange, please get in touch with our dedicated customer service team at [info@pandorakitchens.com/443-717-1256]. When reaching out, please provide your order details for swift assistance. Our team will guide you through the necessary steps to facilitate your return or exchange smoothly.

It's important to note that return shipping costs are the customer's responsibility unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure the safe return of your items.

If you have any further inquiries or need assistance regarding our return policy, don't hesitate to contact us. We're here to address any concerns you may have and ensure your experience with Pandora Kitchens exceeds your expectations.

Thank you for choosing Pandora Kitchens for your kitchen and Home renovation project needs. We appreciate your trust in us and look forward to serving you again.